Why does it take my office half a day to assemble one submittal package?

Because the package is an outbound deliverable, not internal filing: the time goes into collecting supplier documentation and rebuilding it to a general contractor's order and format.

Can construction time tracking export straight into my payroll provider?

It depends on whether your provider publishes an API. Patriot Pipeline's does not, so we wrote a custom export in iSolved's own import format rather than a generic CSV.

Is it worth building custom software for a 100-person construction company?

The real comparison is against the per-seat stack you already pay for. Patriot Pipeline was running BusyBusy, Discord and other tools across 114 people, using a fraction of each.

How do I find out about overtime before payroll, not after?

Set a guardrail and let the system watch it. Patriot Pipeline's project managers get an automatic email with hours and detail the moment an employee crosses a configured threshold.

Can AI read our invoices and get them into the system without someone typing them?

Yes, and it is usually the safest place to start, because every extracted field is checkable against the document it came from in about a second.

What happens to the calls that come in while we are on a job?

They get answered, qualified and booked. AC Electric USA's agent puts the job on the calendar rather than taking a message for somebody to return later.

Do I need a CRM, or do I need mine to match how we actually work?

Evaluate first and build only if the evaluation comes back empty. Expert Accounting went through the market, found nothing that fit, and we built theirs.

ANSWERS

Questions owners ask before they hire someone to build software.

Seven of them, answered from systems that are in production rather than in a pitch deck. Each one names the client, the software and the specifics.

Grounded in Patriot Pipeline · AC Electric USA · Expert Accounting

Patriot PipelineWhy does it take my office half a day to assemble one submittal package?Because the package is an outbound deliverable, not internal filing: the time goes into collecting supplier documentation and rebuilding it to a general contractor's order and format.
Patriot PipelineCan construction time tracking export straight into my payroll provider?It depends on whether your provider publishes an API. Patriot Pipeline's does not, so we wrote a custom export in iSolved's own import format rather than a generic CSV.
Patriot PipelineIs it worth building custom software for a 100-person construction company?The real comparison is against the per-seat stack you already pay for. Patriot Pipeline was running BusyBusy, Discord and other tools across 114 people, using a fraction of each.
Patriot PipelineHow do I find out about overtime before payroll, not after?Set a guardrail and let the system watch it. Patriot Pipeline's project managers get an automatic email with hours and detail the moment an employee crosses a configured threshold.
Patriot PipelineCan AI read our invoices and get them into the system without someone typing them?Yes, and it is usually the safest place to start, because every extracted field is checkable against the document it came from in about a second.
AC Electric USAWhat happens to the calls that come in while we are on a job?They get answered, qualified and booked. AC Electric USA's agent puts the job on the calendar rather than taking a message for somebody to return later.
Expert AccountingDo I need a CRM, or do I need mine to match how we actually work?Evaluate first and build only if the evaluation comes back empty. Expert Accounting went through the market, found nothing that fit, and we built theirs.

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